In the past five years I have spent many days at several different hospitals. My wife has had several heart surgeries as well as two other major surgeries. In all my dealings with hospital personnel, I have never been shown the type of treatment that I received at your facility. The assistant who helped me with Cookie was very professional, extremely caring, and very confident in the manner she treated Cookie. Her personal attitude relieved a tremendous amount of stress for me and I am truly appreciative of her caring and compassion at such a time. I later found out her name and my sincere thanks goes out to her and all your staff. I just wish the facilities who treat humans could follow Shannon's example when their patients are relying on them for the welfare of their loved ones. Please thank Shannon again for me and Cookie and congratulations to you for the staff you have, they are very special.